Services

Our Approach to Implementation

We know that proper implementation is crucial to the overall success of any healthcare system incorporating a new solution. It is especially clear that implementation plays a critical role in how employees will embrace the new system and therefore, we dedicate ourselves to ensuring adequate and effective support throughout the implementation process.

We believe successful implementation requires us to understand the individual organizational environment and translate that into a custom solution. Therefore, our implementation process entails defining upfront the conditions of success with key stakeholders, clarifying roles and responsibilities, utilizing proven change management practices, and facilitating the training of those using the system.

For your continued success, our customer service commitment extends beyond the implementation phase through:

• A toll-free customer support line
• Direct email access to technical support
• An electronic help manual interwoven throughout the MedSoft system

MedSoft CCS offers several additional services to ease the transition to a new system.

• Scanning of all your current orientation checklists to ensure electronic documentation is up-to-date and searchable when the new system goes live.
• In addition to the standard references we provide, we will customize your system with purchased or in-house training materials, policies and procedures, and references.
• If you don’t currently have an electronic policy and procedure manual available on-line, we offer a service to do just that.

Expect an easy integration with your current systems.

By using industry standard solutions (HR-XML) and open source distributed design tools (dotNET), MedSoft CCS can readily integrate and interface with the majority of hospital IT solutions in existence today.